.To our Powder Valley family,
We’re okay.
The calls you get at 3 a.m. are never the ones you want. Early this morning, a fire tore through our primary warehouse. It’s a devastating, total loss of the building and the inventory inside.
What matters most is that every member of the Powder Valley family is safe, and so are the first responders who showed up for us. For that, we’re profoundly grateful.
This is a hard day. But this community scraps and fights and lifts each other up. We’ve seen it time and again. We’re going to rally, rebuild, and come back stronger.
If you placed an order, rest assured: we will make it right. Orders that have already shipped will continue moving with tracking as normal. For orders that have not yet shipped, we’re auditing each one. If we can’t fulfill your order, we’ll take care of you — whether that means a refund or an alternative you approve. Powder Valley will continue to do the right thing where our customers are concerned.
Our phones are temporarily offline while we set up an interim solution. If you need us, please email reload@powdervalley.com. We’re answering as fast as we can and ask for your patience while we work through a very high volume.
Many of you have asked how you can help. We do have a limited selection of products that were stored at a different facility and are ready to ship now. If you’d like to support us during this time, you can shop from that selection here: Available to Ship You can also purchase a Digital Gift Card — usable today on the shippable items or later when our full inventory returns: Gift Card
We welcome and appreciate your continued prayers for our Powder Valley family as we navigate this difficult time.
We’ll keep this page updated as we work through recovery and next steps. Thank you for standing with us — today and in the days ahead.
With gratitude and resolve,
Bryan, Noel, and the Powder Valley Team
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